QazBus · Help
Account deletion
You can delete your account in the app itself or, if you do not have the app, by email or phone. This page also explains what is deleted, what remains, and why.
Which apps this covers
the passenger app
the driver app
Deleting in the app
Profile → «Delete account» → confirm with a word.
If you do not have the app
Write to info@qazbus.kz stating the phone number on the account, or call +7 707 432 22 42 from that number. We will verify that the request comes from the number's owner and delete the account within ten working days.
Limitation. The account cannot be deleted while a trip is unfinished.
What is deleted
Name, phone number, login and password, payer details, the device's registration for notifications, and bookings and orders without an issued invoice — together with their passenger lists.
What remains, and why
An accounting source document is kept for five years. Everything personal is stripped from it (pickup address, coordinates, fellow passengers); the date, destination and amount remain.
It stays, anonymised: trips already assigned to it still refer to it.
What we collect, why, and how long we keep it: Privacy Policy.